999ee Privacy Policy

999ee ("we", "our", "platform") operates a safe and reliable online gaming service for players in Bangladesh. This privacy policy has been prepared to inform you ("user", "player") how we collect, store, and use your personal information.

By using the 999ee website, mobile site, or any related services, you agree to this privacy policy. This policy is an integral part of our terms and conditions. Together, both documents form the complete terms of use for our services.

To create a secure and personalized gaming experience for you, 999ee may collect the following categories of information:

2.1 Identity Information

• Full name and date of birth for age verification
• Email address and mobile number
• Username and account password (stored in encrypted form)
• Residential address (for verification purposes when required)

2.2 Financial Information

• Your bKash, Nagad, or Rocket account number (for processing transactions)
• Deposit and withdrawal history
• Bonus claims and wagering activity records

2.3 Technical & Device Information

• IP address and browser type
• Device type, operating system, and screen resolution
• Site access times and session duration
• Pages visited and links clicked

2.4 Gaming Activity Information

• Game history and bet amounts
• Win and loss records
• VIP level and rewards program participation

999ee collects your information through several methods. Each method is described in detail below:

3.1 Directly From You

We collect information you provide directly when creating an account, making a deposit or withdrawal, or contacting our support team.

3.2 Automatically

When you use the 999ee platform, cookies, log files, and similar technologies automatically collect technical information. This information is used to improve the site's performance.

3.3 Through Payment Processors

When transactions are made through bKash, Nagad, or Rocket, the relevant payment processor shares the necessary transaction details with us as part of 999ee's security verification process.

999ee uses your information only for legitimate and necessary purposes. We use your information for the following reasons:

• Account management: To create, verify, and manage your account
• Financial transaction processing: To process deposit and withdrawal requests quickly and securely
• Bonuses & rewards: To ensure welcome bonuses, VIP cashback, and other promotional benefits are delivered
• Service improvement: To develop the platform and enhance your experience
• Fraud prevention: To maintain account security and prevent unauthorized access
• Responsible gaming: To ensure safe gaming habits for players
• Customer support: To resolve your issues and answer your questions
• Legal compliance: To comply with applicable laws and regulations

999ee follows industry-standard technologies and practices to ensure the security of your information. Your personal and financial data is protected through SSL (Secure Socket Layer) encryption, which eliminates the possibility of any third party reading your data during transfer.

5.1 Retention Period

We retain your information while your account is active. After an account is closed, certain information may be retained for the period required to meet legal obligations.

5.2 Security Measures

• All sensitive data is protected through SSL encryption
• Passwords are stored using advanced hashing algorithms — no staff member can view a password in plain text
• Regular security audits and vulnerability assessments are conducted
• Firewalls and intrusion detection systems are active at our data centers
• If unusual activity is detected on your account, immediate action is taken

999ee does not sell or rent your personal information to third parties. However, limited information may be shared with certain trusted partners as a normal part of operating the service:

6.1 Payment Processors

The information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, and Rocket. These organizations follow their own strict privacy policies.

6.2 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, and Spribe may receive limited technical information to ensure safe and fair gaming. This information is used to verify the security and integrity of games.

6.3 Disclosure for Legal Reasons

Information may be provided to relevant authorities when required by court order, legal obligation, or to assist in anti-corruption investigations. In such cases, only the information specified by law will be disclosed.

999ee uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that make your next visit more convenient.

7.1 Types of Cookies

• Essential cookies: Required for the site's basic functionality — remembering your login state and managing sessions. These cannot be disabled.
• Functional cookies: Remember your preferences such as language selection and interface settings.
• Analytics cookies: Analyze site usage patterns to help improve the quality of our service.
• Security cookies: Help detect fraud and unauthorized access.

7.2 Cookie Controls

You can disable or delete cookies from your browser settings. Please note that disabling essential cookies may affect certain key functions of the site and impact your gaming experience.

As a registered user of 999ee, you have certain important rights regarding your information:

• Right to access: You have the right to know what information we hold about you. You can request a copy of this information through our support team.
• Right to rectification: If any of your information is incorrect or incomplete, you can request a correction.
• Right to erasure: In certain circumstances you can request that your information be deleted, though some information may need to be retained for a set period due to legal obligations.
• Right to object to processing: You can object to the use of your information for marketing purposes.
• Data portability: In certain circumstances you have the right to receive your information in a structured format.

To exercise any of the above rights, please contact our support team. We will process your request as promptly as possible.

999ee is a service intended only for individuals aged 21 and above. We do not knowingly collect any information from minors (persons under 21 years of age). Age verification at the time of account registration is a required step.

If you believe a minor is using our service, please notify our support team immediately.

999ee may update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A clear notice will be displayed on the main page of the website
• The "Last updated" date at the top of this page will change

Continued use of the platform after any changes will be taken as your agreement to the updated policy. We therefore recommend visiting this page periodically.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our team is available 24 hours a day, 7 days a week to assist you in both Bengali and English.