Frequently Asked Questions
Answers to all your questions at 999ee
The most frequently asked questions about deposits, withdrawals, bonuses, security, and the VIP program are answered here in plain language.
Players at 999ee Bangladesh ask all kinds of questions every day — how to deposit money, how bonuses work, how to keep an account secure, or how to move up VIP tiers. On this page we have put together direct and detailed answers to all of those questions so you do not have to contact support repeatedly. The questions are organised by topic — open the section that is relevant to you and read on.
Category 1
Casino & Table Games
Baccarat is a straightforward card game — you bet on which side, Player or Banker, will score closest to 9. Card values are simple to calculate, so beginners can pick it up quickly. Before sitting at a live Baccarat table on 999ee, just read through the rules once and you're ready.
Yes, in live dealer games a trained dealer manages the cards or wheel from a real studio via live camera. You can watch the whole session on your screen and place bets from home. 999ee offers live tables from providers like Evolution Gaming and Ezugi, where game results are entirely live and transparent.
In Roulette you can bet on red or black, odd or even, a specific number, or a range of numbers. Outside bets (such as colour or odd/even) have a higher chance of winning, so they are a good starting point for beginners. 999ee offers both European and live Roulette.
Yes, Teen Patti and Andar Bahar are popular South Asian card games and both are available in 999ee's live casino. Teen Patti compares the strength of three cards, while Andar Bahar is a guessing game about which side a card will land on. The rules are simple, which is why they are a favourite among Bangladeshi players.
Each table has its own betting limits, shown next to the table name. Some tables offer low limits for beginners, while high-roller tables allow larger wagers. Once you enter the lobby you can see the limits for every table — choose one that fits your budget.
Category 2
Customer Support
999ee has two support channels — 24/7 live chat and email. Live chat lets you speak directly with a support agent, while email is suitable for detailed questions or sending documents. Email address: [email protected].
Yes, 999ee support is available seven days a week, twenty-four hours a day. Even if you have an issue at 2 AM, an agent will be available on live chat. There are no off-hours or days off — you can get help at any time.
Before getting in touch, have your registered email or phone number, the transaction date and amount, and a brief description of the issue ready. For deposit or withdrawal problems, having a transaction ID or screenshot will help support resolve things faster.
999ee support is available in both Bengali and English. Bangladeshi players can chat or write emails in Bengali and will receive replies in Bengali. Language will not be a barrier.
Category 3
How to Deposit Money
Most deposits are credited within a few minutes. If it still hasn't shown up after 15–20 minutes, check the transaction status and transaction ID in your bKash or Nagad app. Then bring that information to live chat and let support know — they will resolve it quickly.
Go to the 999ee cashier page, select bKash, and send money from your bKash app to the number provided. Enter the amount and transaction ID in the form to confirm the deposit. The minimum deposit is ৳300. Your balance will update within a few minutes.
Yes, the minimum deposit amount at 999ee is ৳300. This applies to all payment methods — bKash, Nagad, and Rocket. Sending less than this may result in the deposit not being processed successfully.
999ee currently accepts deposits through three methods: bKash, Nagad and Rocket. Rocket is Dutch-Bangla Bank's mobile wallet. These three are the most widely used mobile payment services in Bangladesh, making transactions fast and easy.
Yes, the Nagad process is essentially the same. Select Nagad in the cashier, send money from your Nagad app to the number provided, then confirm with the amount and reference number. The minimum deposit is ৳300 and the credit usually arrives within a few minutes.
Category 4
Security & Privacy
A strong password contains uppercase and lowercase letters, numbers, and special characters (such as @, #, !) and is at least 10–12 characters long. Avoid using your date of birth or your name as a password. Do not use your 999ee account password on any other site.
Yes, 999ee uses SSL (Secure Socket Layer) encryption to keep all data transfers secure. Your personal information and financial transaction details are stored on encrypted servers. Your information is not shared with third parties.
Never. No 999ee staff member or support agent will ever ask for your OTP, bKash PIN, or Nagad PIN. If anyone asks for this information — by phone, chat, or message — it is a fraud attempt. End the conversation immediately and report it to support.
If you think someone has accessed your account without permission, change your password immediately. Then email [email protected] or report it via live chat — the support team will verify and secure your account. Use your registered email address when doing so.
Category 5
VIP & Cashback
VIP tiers advance through regular gameplay and staying active on the platform. Tiers are evaluated automatically based on your activity. By playing consistently it is possible to progress from Bronze to Silver, Gold, Platinum, and all the way up to the highest tier, Diamond.
There are five VIP tiers in total: Bronze (weekly cashback up to 0.2%), Silver (0.4%), Gold (0.6%), Platinum (0.8%), and the highest, Diamond (1.0%). The cashback rate increases with each tier.
Cashback is calculated based on your gaming activity each week and is credited directly to your account balance at the end of the week. Diamond tier members can earn up to 1.0% cashback. The cashback amount can be viewed in the tracking section of your profile.
VIP members get early access to new games and promotions ahead of regular players, may receive invitations to special events, and at higher tiers may have access to a dedicated account manager. The higher the tier, the more benefits you receive.
No, there is no separate registration required. Once you open an account at 999ee you automatically start at the Bronze tier. As you keep playing, the platform evaluates your tier and moves you up on its own — no manual application needed.
Still have questions?
Our support team is with you 24/7. Reach out via live chat or email in Bengali or English — you will get help quickly.
Get help on live chatLive Chat
Available seven days a week, twenty-four hours a day
Email Support
[email protected]