999ee Terms & Conditions
Please read these terms carefully before using our platform — they form the basis of the agreement between you and us.
Table of Contents
Introduction & Consent
999ee is an online gaming platform that provides sports betting, live casino, slot games, and various other entertainment gaming services for players in Bangladesh. This terms and conditions document ("Terms") forms a legal agreement between you ("User") and 999ee.
These terms apply whenever you use 999ee's services through our website, mobile site, or any other channel. If you disagree with any part of these terms, please refrain from using our services.
999ee reserves the right to change, amend, or update these terms at any time. Continuing to use the platform after any changes means you have agreed to the new terms. We therefore recommend that you review this page regularly.
Eligibility & Age Verification
Age Requirement
999ee's services are available only to those aged 21 or above. Use of this platform by minors is strictly prohibited. During account registration you must confirm that you are 21 years of age or older.
999ee may at any time request identity documents or other proof needed to verify your age. If satisfactory proof of age cannot be obtained for a user, that account may be suspended or closed.
Eligibility Conditions
To open an account on 999ee, the following conditions must be met:
- You must be at least 21 years of age.
- Only one account per person is allowed.
- You must operate the account on your own behalf — not on behalf of a third party.
- You have not previously been banned by 999ee.
- All information you provide is accurate and truthful.
Account Registration & Security
Registration Process
To open an account on 999ee, you must complete the registration form with accurate and complete information. If the information provided during registration is found to be false or incomplete, 999ee reserves the right to cancel the account.
Only one account per person is permitted. If multiple accounts belonging to the same person are detected, all accounts may be suspended and the associated balances may be forfeited.
Password & Login Security
It is your responsibility to keep your account login details completely confidential. You are responsible for all activity carried out from your account. If you suspect unauthorised access to your account, notify our support team immediately.
- Use a strong password and change it regularly.
- Do not share your login details with any third party.
- Avoid logging in on public computers or unsecured networks.
- Do not close your browser without logging out first.
Account Verification
999ee may request account verification at any time to ensure security. This process may involve requesting a national identity card, passport, or other relevant documents. Withdrawals may be temporarily suspended until verification is complete.
Deposit & Withdrawal Rules
Deposit Conditions
Funds can currently be deposited on 999ee via bKash, Nagad, and Rocket. The minimum deposit amount is ৳300 (three hundred taka). Deposited funds are generally credited to your account instantly.
- Deposits must be made from a mobile banking account registered in the account holder's name.
- Deposits via third parties are not accepted.
- Use the correct reference number when making a deposit.
- If you experience any issue with a transaction, notify the support team.
Withdrawal Conditions
The minimum withdrawal amount is ৳1,000 (one thousand taka). Withdrawal requests are generally processed within 5 to 30 minutes. Withdrawals will only be made to the mobile banking number registered on the account.
Before making a withdrawal, please ensure the following:
- Account verification has been completed.
- Applicable wagering requirements have been met.
- The withdrawal request exceeds the minimum amount.
- There are no active disputes or investigations on the account.
Anti-Money Laundering
999ee follows strict policies to prevent money laundering. If suspicious transactions are detected on a user's account, a verification process may be initiated and the transactions may be placed on hold. All deposited funds must come from a legitimate source.
Bonus & Promotion Terms
Welcome Bonus
999ee offers new players a 150% bonus on their first deposit, up to a maximum of ৳20,000. For example, depositing ৳1,000 will earn you a ৳1,500 bonus, giving you a total balance of ৳2,500.
General Bonus Terms
- Each bonus offer may have its own wagering conditions.
- A bonus is applicable once only — it cannot be claimed again on the same account.
- Bonus funds may not apply to certain games or bet types.
- The bonus cannot be withdrawn before wagering is complete.
- A bonus applies only to the account to which it was offered.
- 999ee reserves the right to cancel a bonus in cases of irregular or fraudulent bonus use.
VIP & Regular Promotions
999ee's VIP programme has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Each tier comes with weekly cashback and other benefits. 999ee may change the VIP tier benefits and promotional offer terms at any time.
All promotional offers are valid for a specific period and cannot be used after they expire. 999ee reserves the right to withdraw any promotion without giving a reason.
Fair Play Policy
Ensuring Fair Play
999ee is committed to providing a fair and transparent gaming environment for all players. Our games use Random Number Generator (RNG) technology, which ensures the impartiality of results.
No individual player or group of players may gain a strategic advantage. If manipulation or unusual patterns are detected in any game, 999ee may investigate the relevant account and take the necessary action.
Software & Technical Use
The use of automation software, bots, scripts, or any other form of technical assistance in games is strictly prohibited. If such activity is detected, the account will be closed and all associated winnings may be forfeited.
Prohibited Activities
What Is Not Allowed
The following activities are strictly prohibited on 999ee and may result in account closure and forfeiture of funds:
- Opening an account using a false identity or fabricated information.
- Operating multiple accounts under the same person's name.
- Opening accounts in the names of multiple family members for the purpose of claiming bonuses.
- Attempting to manipulate game outcomes.
- Using hacking tools, viruses, or any other harmful software.
- Fraudulent collusion against other players.
- Allowing minors to use an account.
- Money laundering or illegal transactions through the platform.
Account Suspension & Closure
999ee's Rights
999ee reserves the right to temporarily suspend or permanently close any account without prior notice for any of the following reasons:
- Breach of terms and conditions.
- Fraudulent or suspicious activity.
- Failure to complete account verification.
- When required for account security.
- In compliance with legal or regulatory requirements.
User Rights
You may request to close your account at any time through our support team. Before closing your account, ensure that all open bets have been settled and any withdrawable balance has been withdrawn.
Any remaining valid balance after account closure will be returned to your registered payment method.
Limitation of Liability
Technical Issues
999ee is not liable for any losses caused by technical errors, server downtime, or network issues. We always strive to provide uninterrupted service, but service may be temporarily disrupted for technical reasons.
If a game software error produces an abnormal result, 999ee reserves the right to void or correct that transaction. In such cases, the relevant bet amount will be refunded.
Responsibility for Gaming Decisions
Every bet or gaming decision is entirely your own responsibility. 999ee is not responsible for any gaming losses. Please play within your limits and practise responsible gaming.
Responsible Gaming
Our Commitment
999ee places the highest priority on responsible gaming. We believe gaming should be an entertaining activity, not a source of financial stress. For this reason, we provide various protective measures for players.
If you feel that gaming is having a negative impact on your life, notify our support team immediately. We will assist you with setting limits, taking an account break, or using the self-exclusion feature.
For more information, visit our Responsible Gaming page.
Protection of Minors
999ee follows strict policies to protect minors from gaming. If someone under the age of 21 lives in your household, please use parental control software on your device and keep your login details secure.
Privacy & Data Protection
Data Collection & Use
999ee is committed to protecting your personal information. We use SSL encryption technology to keep your data secure. Your information is used solely for the purposes of providing services, verifying accounts, and maintaining security.
Read our Privacy Policy to learn more about how we collect and process information.
Use of Cookies
999ee uses cookies on its website to improve your browsing experience. By using our platform, you consent to the use of cookies. You can control cookies in your browser settings, but this may limit some functionality of the platform.
Changes to Terms & Contact
Policy on Changes
999ee reserves the right to modify these terms and conditions at any time. For significant changes, we will notify users via email or through the platform. Continued use of the platform after changes means you agree to the new terms.
Contact & Complaints
If you have any questions or complaints about these terms and conditions, please contact us. Our 24/7 live chat support and email service are always here for you.
Email: [email protected]
Our support team provides assistance in both Bengali and English.
For detailed questions, you can visit our FAQ page.
Applicable Law
The applicable law will be followed in the interpretation and enforcement of these terms and conditions. In the event of any dispute, both parties will first attempt to reach a friendly resolution. If no resolution is reached, the applicable legal process will be followed.
For persons aged 21 and above only. Play responsibly.