Responsible Gaming Commitment
From 999ee
999ee believes gaming is for enjoyment — not stress or harm. With our safety tools and support team, you can always play within safe limits.
Let Enjoyable Gaming Stay Safe
⚠ Important: Only players aged 21 and above may create an account and play at 999ee. Access by minors is strictly prohibited.
Gaming is a form of entertainment — just like watching a film or enjoying a game of cricket. But when gaming starts causing financial pressure or mental distress, it is important to act in time. 999ee is always here for you — not just in moments of winning, but in every situation.
Our responsible gaming policy is built to ensure a healthy and enjoyable experience. From setting deposit limits to taking a short break, or even a long-term self-exclusion — all the tools are within your reach.
Our Safety Measures
999ee gives you several effective safety tools to stay in control of your gaming.
Deposit Limits
Set your own daily, weekly, or monthly deposit limit. Once set, a limit takes effect immediately, and any increase only becomes active after at least seven days.
Session Time-Out
Set a session time limit to avoid playing for long stretches at a time. Once the time is up, you will be logged out automatically and a warning message will appear on screen.
Self-Exclusion
You can block your own account for a set period — from 7 days up to permanently. During this time, logging in, making deposits, or playing any game will be completely impossible.
Temporary Break
Similar to self-exclusion but shorter — you can take a break from 24 hours up to a few weeks. This feature helps refresh your mind and create some distance from gaming.
Loss Limit
Set a maximum loss amount for a given period in advance. Once you reach the limit, you will be notified automatically and no further bets can be placed.
24/7 Support Team
For gaming issues or any concerns, contact our team directly via 999ee's live chat or email. Support is available in both Bengali and English.
How to Self-Exclude
If you feel gaming is having a negative effect on your life, use 999ee's self-exclusion feature. Log in to your account, go to Settings, select the 'Responsible Gaming' option, and choose your preferred duration.
Once self-exclusion is active, you will not be able to log in to the platform, make any deposits, or receive any promotional messages. When the exclusion period ends, you will need to consciously reactivate your account.
For permanent self-exclusion, contact our support team directly by email. We act promptly.
7-Day Break
Take a one-week break from all gaming activity.
30-Day Break
A full one-month break — keep both your mind and your money safe.
Permanent Self-Exclusion
Contact the support team to permanently close your account.
Deposit Limit Management
While 999ee does not impose an upper deposit cap, we give you the option to set your own limit. The minimum deposit is ৳300 — plan your budget with that in mind.
Follow a few simple rules for a healthy gaming habit:
- Only use money that you can afford to lose without affecting your daily life.
- Set a fixed budget in advance and do not exceed it.
- Do not place bigger bets trying to recover losses.
- Take breaks — give yourself some time between gaming sessions.
- Never think of gaming as a source of income.
- Do not game with borrowed money or funds belonging to others.
Recognise the Warning Signs
When gaming turns from enjoyment into a problem, certain clear signs appear. Honestly consider whether any of the following are happening in your life.
Financial Signs
- You are repeatedly spending more than your budget
- You are placing bigger bets to try to recover losses
- You are borrowing money or taking funds from others for gaming
- You are hiding gaming-related expenses from your family
Mental & Behavioural Signs
- You feel restless or irritable when not gaming
- You are spending less time with family or friends in order to game
- You are unable to focus on work or studies
- You keep trying to stop gaming but cannot
Do you recognise any of these signs? Contact our support team without delay or activate self-exclusion. Asking for help is a sign of strength.
21+ Age Restriction
Gaming at 999ee is strictly for adults. We verify age at registration and may request additional proof of identity in any case of doubt.
Keep your login details secure so that younger family members cannot access your account. Never share your password with anyone.
Use a strong password and, where possible, two-factor authentication on your account. If you suspect someone is misusing your account, change your password immediately and notify our support team.
🛡️ Child Protection & Family Safety
If you have young children at home, use parental control software on your devices. Browser-level filters can be set to restrict their access to online gaming sites.
999ee never promotes its products or services to minors. Our marketing is aimed entirely at an adult audience.
For players aged 21 and above only • SSL-secured platform
If You Need Help, We Are Here
Dealing with a gaming problem alone can be difficult. 999ee's support team is with you seven days a week, twenty-four hours a day. Reach out via live chat or email — you can communicate in both Bengali and English.
Our support team does not only resolve technical issues — they will also guide you with compassion on anything related to responsible gaming. Whether it is activating self-exclusion, setting deposit limits, or closing your account, help is available.
Live Chat
Talk directly to a 999ee representative via live chat from any page on the site. Responses are fast and available in Bengali.
Email Support
For detailed matters, email us at: [email protected] — we reply as quickly as possible.
Questions About Responsible Gaming
Enjoy Gaming Responsibly
Enjoy safe gaming at 999ee — whether it is slots, cricket betting, or live casino.